The Consumer Protection Act and your rights
The South African Consumer Protection Act, No. 68 of 2008 was signed on 24 April 2009 and the purpose of the Act is to protect the interests of all consumers, ensure accessible, transparent and efficient redress for consumers who are subjected to abuse or exploitation in the marketplace and also to give effect to internationally […]
POPI and your payroll
The requirements of the POPI Act stipulates that an entity is required to take reasonable measures of a technical, as well as organisational nature, to ensure the adequate safeguarding of personal information. Personal Information, according to the Protection of Personal Information Act, 2013 includes the following: Information relating to the following of a person: Race/nationality/ethnic/social […]
Can I get refunded if I’m sold a defective car?
Ford South Africa has been forced to recall more than 4500 Kuga Ecoboost 1.6 litre models manufactured between December 2012 and February 2014. Ford South Africa’s chief executive Jeff Nemeth announced the recall after more than 50 cases of engine fires had been reported. This incident has raised the question of whether or not a […]
The interplay between the Consumer Protection Act and the National Credit Act, and the possibility of penalties with early settlement of credit agreements
Mr Black buys a BMW car in terms of a hire purchase agreement and the financing is done through BMW Finance. After a few months Mr Black inherits a huge sum of money and decides that he wants to settle the outstanding amount. Mr Black’s concern is whether the credit provider is entitled to charge […]
The consumer’s rights under the Consumer Protection Act
Can a consumer take you, the service provider, to court because they did not understand some of the terms and conditions of your signed contract? Beware, the answer is Yes! From April 2011 the Consumer Protection Act came into full effect with the result that it is now against the law to use difficult-to-understand language […]