Happier clients come through authentic relationship building
Every business in the world sells something. They sell goods or services in order to address a need or desire of a consumer, and to achieve a profit in the process (at the very least only to ensure its sustainability). Before the introduction of many modern technologies (the internet specifically), focussing solely on quality goods or services in order to make profit was the common thing to do. Business owners could often […]
Hospital contracts vs the Consumer Protection Act
The CPA contains certain outright prohibitions on the terms that can appear in contracts, the so-called “blacklist items”. Section 5(1) of the Act provides that a supplier (doctor/hospital) must not make a transaction or agreement subject to any term or condition if it directly or indirectly purports to waive or deprive a consumer (patient) of […]
The consumer’s rights under the Consumer Protection Act
Can a consumer take you, the service provider, to court because they did not understand some of the terms and conditions of your signed contract? Beware, the answer is Yes! From April 2011 the Consumer Protection Act came into full effect with the result that it is now against the law to use difficult-to-understand language […]